If you chose to create an account on the online portal when you booked your appointment at a community pharmacy, you can log into your account to change or cancel your appointment. If you did not create an account on the booking system, please ring the helpdesk number on 020 8865 1952 (Monday – Friday 8.30am to 6pm, Saturday 9am to 5pm, local charges will apply), to change or cancel. If you can no longer attend your appointment, we recommend you change your appointment rather than cancel as it’s important that you get tested.